Keeping a journal is an effective way to track your progress and reflect on your experiences, and this is especially true when it comes to customer discovery. A weekly customer discovery journal can help you stay organized, focused, and most importantly, it can help you identify patterns in customer feedback and behavior. But to make…
Going Beyond Demographics: The Advantages of Behavioral Segmentation in Customer Discovery
Using Behavioral Segmentation Based on the Solutions Users Use to Accomplish Their Intended Outcome to Understand their challenges and pain points with regard to the Solutions they Use currently and also with regard to other options available to them currently for a customer discovery of a new product idea When developing a new product, it’s…
Why Articulating the “Customer Outcome” is Crucial for Using Behavioral Segmentation in Customer Discovery
In customer discovery, understanding the customer is a crucial step in creating a successful product or service. One approach to gaining this understanding is behavioral segmentation based on the solutions users use to accomplish their intended outcome. However, before diving into this approach, it’s essential to articulate the job to be accomplished or the customer…
Segmenting based on solution-use outperforms demographics and psychographics in customer discovery
In the past, demographic and psychographic segmentation were the go-to methods for businesses to understand their customers. Demographic segmentation divides customers into groups based on their age, gender, income, education level, and other such factors. On the other hand, psychographic segmentation groups customers based on their interests, values, and lifestyle choices. However, with the rise…
Empathy in Landing Pages for Idea Validation
Empathy is a critical factor in customer discovery and idea validation. It is the ability to understand and share the feelings and experiences of your target audience. When designing a landing page for your product or service, empathy can help you create a more engaging and effective user experience. Here are some ways empathy can…
Uncovering Pain Points through Segmenting Users Based on the Solutions They Use to Accomplish Their Intended Outcome
As a business owner, understanding your customers’ pain points is crucial to developing effective marketing strategies, improving customer satisfaction, and ultimately driving sales. One way to gain insight into your customers’ pain points is to segment them based on the solutions they use to accomplish their intended outcome. This article will explore how this approach…
How to Identify the Right Target Segment for Your Customer Discovery using Behavioral Segmentation
Customer discovery is the process of identifying and validating the needs, wants, and challenges of potential customers. To effectively perform customer discovery, it is crucial to identify and target the right customer segments. In the context of behavioral segmentation based on the solutions users use to accomplish their intended outcome, there are four segments –…
How to Craft a Winning MVP Without Customer Interviews or Market Surveys
When developing a new product or service, one of the most important steps is identifying the problems or challenges that customers face with existing solutions. This information is crucial in determining the type and details of your Minimum Viable Product (MVP), which is the version of your product with just enough features to satisfy early…
The Empathy-Boosting Power of Noting User Appreciation
When conducting customer discovery, it’s important to not only focus on what your potential customers say, but also on their emotions, attitudes, and behaviors. One way to do this is by noting something that you appreciate about each user you interact with. This simple practice can help increase your interest and empathy towards them, and…
New product adoption life cycle
The Diffusion of Innovations curve represents the growth of a new product over time in terms of customers. Let’s get into some details on these groups of people, in order to get a better understanding of early adopters. Early adopters have the problem, are aware of the problem and are actively seeking solutions for the…